Remote Work Traffic Jam

Alexander Popov via Unsplash

This has been one of those days where I’ve spent all day frantically not getting quite enough done. As I write this, it’s Wednesday evening, and I am studiously ignoring the lack of a dinner plan in favor of writing a blog post before I have to drive my kid to dance class.

Remote work usually gives me more time to enjoy my life. Ditching the commute lets me cuddle my kids, knit most evenings, and run in the middle of the day. But there are some days–some weeks if we think about summer–when working from home means I’m constantly fighting interruptions.

I’m not talking about family interruptions though I have my share of those. When you work in a traditional office, people can usually look up and see that you’re busy. Either you’re frantically typing away at email, answering the phone, or speaking to someone standing at your desk–or attempting to do all three.

In the remote office no one can see that your instant messenger is pinging with three different conversations and that your email is blowing up. No one else in your office of one can tell those folks that you are on another line and can’t answer right now. There’s just you.

Wouldn’t it be great if our email and instant messaging apps had a way of telling people that you are currently busy, and added an expected wait time for a response? Something along the lines of ‘I’m sorry, but Teresa is responding to 2 different gChats and a Slack channel right now, and is unavailable. If this is an urgent matter, please resend your message via email, with the word URGENT in the title,’ would be genius.

The key here is that it needs to happen automatically. I can (and do) tell people that they are my fourth instant message ping and I need to get back to them, but typing that out takes time and focus away from the other three conversations I’m having. There is only so much juggling I can do before I start sounding like an idiot. Or feeling like the little old lady who lived in a shoe, who had so many chats going she didn’t know what to do. That’s how that goes, right?

Of course, this functionality might already be out there. If you’ve heard of it, let me know because I would love to use it.

Author: Teresa

I am an analyst for Kaplan and a business writer. When I'm not analyzing numbers or trying to find the perfect phrase, I manage my obsessions for chai tea, knitting, and running in the woods.

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