How to Start Your New Remote Job on the Right Foot

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Photo by Lukas from Pexels

You Got the Job–here’s how to tweak your schedule so you can enjoy your day to day.

On August 2nd I started a new job. I wasn’t expecting to change roles, but my company’s needs changed, and I had to change to meet that need. This is the nature of remote work. One day you may work as an analyst, and the next in people management. The savvy remote worker develops skills to bounce back when life (or your company) disrupts your status quo.

We can’t always control our own destiny. No one asks to have their position eliminated. But we can all develop habits that help us deal with the unexpected. A few weeks ago I talked about how to network when you don’t know anyone. This week we’ll discuss how to take control of your day to day when you start a new role.

Start with a Positive Attitude

We’ve all had bad bosses. Many of us have worked in places with a toxic culture. Or perhaps you’re in the opposite situation. Don’t let these past experiences sour your new role.

That’s easier said than done, especially if (for example) your new boss works in ways that are similar to a previous bad boss. Know your triggers. I had a terrible boss we’ll call Stan. Stan was an extrovert who needed to talk to work things out. He would repeat what other people said in meetings immediately after they said them in order to process the information. Stan was also passive-aggressive, controlling, and enjoyed calling people names.

Intellectually, I know these things have nothing to do with each other, but when I’m in a meeting with someone who is a detail-oriented auditory processor, I think of Stan. And I have to remind myself that repeating what other people say isn’t evidence of evil. It’s evidence of an auditory processor.

Trust, But Verify

If you find yourself triggered by your new boss or team, take a step back and diagnose the situation. I’ve found it helpful to ask myself a set of questions:

  1. Let’s pretend there’s a reasonable explanation for this. What could it be?
  2. Do I have concrete evidence that this person or team is mean?
  3. Could this be explained away by lack of caffeine or sleep?
  4. What did the person say when I approached them about the situation?
  5. Is there a pattern of bad behavior or is this a one off?

Give people a chance to do right by you. For all you know, someone on your team finds YOU triggering. We don’t think of ourselves as the bad guy in our own life. Remember, though, that your new team mates don’t know you. And remote workers don’t have many unplanned opportunities to see each other interact with other people. Lead with trust. We all have to make a conscious effort to demonstrate that we’re sane people. That takes time. Your reasonable response to stressful situations will show people how great you are.

Don’t Let Yesterday’s Great Ruin Today’s Good

Or perhaps you’re in the opposite situation. Perhaps your former team was great and you’re grieving their loss. This was my situation on August 1. I’d said my goodbyes to the people who were leaving, and to the people who moved to different teams. That loss was in the front of my mind during my new team’s kickoff events on August 2.

What helped, of all things, was thinking of my son. Two years ago his best friend moved away. The boys went from seeing each other every day at school to seeing each other every couple of months. My son absolutely refused to make any new friends for a year. He thought that if he was miserable long enough, he could force his friend to move back to his old home.

You and I are adults and we understand that this isn’t how the world works. But if we’re not careful, we can act as if it does. You can like your new team and your old team at the same time. Not everybody has the good fortune to work with a great team. Enjoy your memories while you work to build different ones with a new set of people.

Assume You Have Some Agency

When most people start a new job they worry about proving themselves. This is largely a healthy reaction when you’re trying to establish a good reputation.

There’s a difference, though, between trying to be a team player and putting up with unnecessary inconveniences. The remote workforce gives us an unparalleled opportunity to craft flexible schedules. Freed from the limits of geography-based offices, we can get work done in a way that lets us live fuller lives.

Don’t be too quick to give that up with your new team. You might have a strong desire to go with the flow and accept every meeting people put on your calendar and treat them as immovable. The fact is, you don’t know how sacred those meeting times are unless you ask. So ask. Assume that your boss and your team mates are reasonable people who are willing to move things around when they can.

Lead with Trust

Again, this is easier said than done. It’s my policy to lead with trust and assume the best, but it was still scary to ask my new boss if we could talk about the reoccurring meetings he was setting up with the new team. We’re following an agile model and holding daily stand up meetings. And wouldn’t you know it, those meetings were all scheduled for the time slot formerly known as my lunch break.

Now, I don’t like eating while on camera. I don’t care if anyone else does so as long as I don’t have to hear chewing. But that wasn’t the real issue. I run on my lunch break. Running outside is how I keep from feeling cut off from the rest of the world when I work from home. It’s important to me.

It’s Always No Unless You Ask

I’ll admit that I took a few days to dither about whether I would really ask the whole team to move the daily stand up just so I could go running at lunch. Once the dithering process was over, I brought it up with my boss.

As this was a potentially tricky conversation, I decided to save it for our one on one. I wanted to see his reaction when I asked to move a work thing for my running. I already knew how he liked to communicate because I asked him in our first meeting. So I sent him a quick Slack message the day before our meeting letting him know I wanted to talk about potentially moving our stand up meetings.

I explained that I block off an hour and a half in the middle of the day to finish my morning work, plan my afternoon, and then run for 30 minutes. I wasn’t sure if he chose our daily meeting slot because it was the only time that worked for most of the team, but I would like to explore shifting the time either up or down if possible.

Give your new team a chance to show who they are

Photo by rawpixel.com from Pexels

There are times in your life when you gear up to persuade people to your way of thinking, only to find out they don’t need to be persuaded. My boss picked that time because he thought it would work for everyone. He was happy to move our meeting since the time wasn’t working for me. When he brought up the issue with the rest of the team, it turns out they preferred to have the meeting earlier in the day anyway.

I found out two good things that day. First, that my boss values daytime breaks. Second, that my team is full of nice people. I would have figured these things out eventually, but I’m grateful I didn’t spend a lot of time bereft of my lunchtime run because I was too afraid to ask. Give your new team a chance to show who they are. You may also be pleasantly surprised at the result. And remember to be the sort of person who is willing to be flexible for the sake of other people’s schedules. We’re all in this remote working boat together.

Starting a new role comes with a lot of mixed feelings. Will you do a good job? Will you get on with your boss and your team? If you lead with trust, assume the best, and approach your new situation with a flexible mindset, you can craft a job that you enjoy going to day in and day out.

Can You Call it a Vacation if You Still Have to Work?

Working while on vacation isn’t ideal, but there are things you can do to get your work done and then get out and enjoy your vacation.

Photo by bruce via Pexels.com

My only niece got married last Saturday. Good aunt that I am, packed up the kids on Wednesday and flew down to attend.

You might expect me to say that I’m glad that I can both vacation and work without missing a beat, thanks to the power of the remote workforce. The truth is that I try very hard to NOT work while I’m on vacation. Just because you CAN work from anywhere doesn’t mean you should. I generally keep work out of my vacations.

Sadly that wasn’t possible this time. My fellow analysts can’t cover all of the work I do. My boss generally oversees the bit that needs special handling while I’m out. Unfortunately he was scheduled to be in Banff (that’s in Canada) that week. Since he wasn’t sure about his WiFi situation and I was going to be staying in Silicon Valley, it made sense for me to cover my own tasks.

Working while on vacation isn’t ideal, but there are things you can do to get your work done and then get out and enjoy your vacation.

Communicate Your Work Hours

Distributed companies with healthy cultures celebrate remote worker flexibility. Still, people need to know when they can talk to you. Remote workers can’t see when colleagues get to work. We rely on other indicators–work hours listed in an email signature, the status button on instant messaging platforms, and good old fashioned memory. People won’t always remember the time zone you live in; they are more likely to remember the time of day when they usually get a response from you.

Manage Expectations

One of my colleagues regularly sends me instant messages at 11:50am. I’ve accidentally rewarded her for doing so by responding very quickly at that time. I go running at noon, and at 11:50 I’m anxious to clear things off my plate quickly so I can enjoy my run. I don’t know if she understands why I respond so quickly, but she obviously remembers that I do. Your colleagues hold similar information about you.

You need a strategy for handling work tasks while you’re on vacation. First, weed out any work that can wait until you get back. Your out of office message will do the heavy lifting here. I lead with some version of ‘I won’t be checking email or phone messages while I’m away’ so people won’t expect to hear from me until I return.

Second, use your email’s out of office message to empower people to get work done without you. My message lists specific people or groups to talk to for specific sorts of questions. I even share which key words to use in their subject line to get faster service.

Make Sure You’re Available to the Right People

If you have to do some work while on vacation, email the specific people involved with a different communication plan. I live on the West Coast but work East Coast hours. While I agreed to work on my vacation, I drew the line at starting work at 6:30am. In this particular case I committed to checking my email and finishing my work tasks by 9am Pacific.

Your email should be short but informative. Include your amended work hours, and the specific tasks you’ll be working on. Mention that all other work will either have to wait until your return, or go to your sub. My email went out 2 days before I left, and then again the night before I left. Does this sound excessive? It’s better to assume that your colleagues are too busy to keep track of your vacation time.

Break the News to Your Family or Friends

Give it to them straight. And do it before you leave on vacation. Photo by Rawpixel.com via Pexel.com

Even when you set great boundaries, it takes constant effort to get loved ones to respect them. There’s always that person who thinks your focus hours don’t apply to them. And if you work while on vacation, you can expect that your vacation mates will point out that you’re violating your own boundaries.

Are you tempted to sneak in some work when no one’s watching? Nobody wants an argument. But keeping your work schedule a secret generally makes matters worse. This is especially true if you regularly let work take over your life. If you told your loved ones that you would focus on them during vacation, and then try to work in secret, you can damage relationships.

Talking about you work schedule up front helps maintain your credibility. It also gives people a chance to weigh in. Your friends or family don’t want you to work on vacation. However, if you ask for (and use!) their preferences to plan your work hours, that can go a long way to help them deal with your reality.

I’m part of a large family. And I haven’t seen most of them for more than a year. When I come into town I usually spend every moment visiting and catching up. Since I couldn’t do that this time, I promised I would work only 2 hours each day, and that I would get it done by 9am.

Respect Those Hours

If you tell people you are going to be at work during a set time, make sure you’re there. And then make sure you sign off when you say you will. If you’ve been setting boundaries around your work and home life before your vacation, this should feel familiar to you.

Resist the ‘Just One More Email’ Excuse

Do you feel guilty ignoring work emails? Remember my colleague who sends me instant messages at 11:50. If you answer everyone’s emails while you’re on vacation, you’re rewarding that behavior. You can even justify it by saying that taking care of the problem now means an easier transition back into work later. Don’t do it.

You won’t develop a robust vacation coverage policy if you’re too available. Nobody likes waiting for answers. Nor do we like shifting our routines so we can catch our colleagues before they go on vacation. But you know what? We don’t always like waking up early in the morning to get to work on time, either. We do it because we have to.

Many of our greatest accomplishments as a species were solutions to problems. How can I eat that rabbit when it moves faster than me? Let’s invent the snare! How do I keep from starving during the winter? Let’s figure out how to preserve food!

Do you want a work culture that respects ‘off’ time? Then act as if off time is sacred. If we assume we can’t reach people on vacation, we will invent workarounds for this problem.

I remember when my niece was born. I remember when she used to call me Auntie Orange because I let her steal them out of my fruit bowl. It doesn’t seem possible that she’s a now a married adult. Thanks to the power of my boundaries, I was able to enjoy her moment and build memories that I can look back on for years to come.

Sometimes Your Inner Toddler Needs a Cookie

This was exactly my face last week. Photo by Gratisography on Pexels.com

I know it’s time to take a break when my inner toddler starts whining. Some people call this part of your mind the ‘lizard brain.’ But lizards don’t get petulant if they’re run too hard. They bite. Or break their tails and run away. Toddlers, on the other hand…I’m pretty sure toddlers invented petulance.

Anyway it’s been an exhausting two weeks. I love the flexibility that remote work gives me, but recently I’ve been getting up early and sacrificing all of my breathing space so I can do things for others.

There’s a lot of advice on what to do when you find yourself running on empty. People like Dr. Brene Brown encourage us to question ‘take the edge off’ culture, and work on correcting the root causes of our exhaustion instead of drinking margaritas (I’m paraphrasing here). Others quote the line from the airplane safety manual, and advise you to put your own oxygen mask on first.

This is great advice. It isn’t always applicable. Sometimes we live in dynamics that are draining but not broken. Raising kids can be like that. You can be up half the night with a feverish child, and still have to get up the next morning and feed the other kids and go to work.

In these types of situations, it absolutely pays to have some go-to tools to take the edge off. I call these cookies. They’re small, bite sized moments of pleasure that you can give to your inner toddler as a reward for wading through the hard bits. They key is to find cookies that are both delicious and good for you.

Things to Think About When Choosing Your Cookies

If You Like It, It’s a Cookie

It’s helpful to think of your back brain as a toddler because, like toddlers, it doesn’t want to wait for gratification. It also isn’t big on rationality. You can’t appease a cranky toddler with a piece of broccoli. It’s also not a good idea to give toddlers too much junk food, or they turn into toddlerzilla. The solution is to distract one with shiny things they can’t refuse.

I once went to an event with my 14 month old daughter. We were sitting behind a family with a boy who was about two, and the child was done with sitting still. He was crying and yelling, until I offered him (with his parents’ permission) a Ritz cracker. He literally went from saying “No! Nonononono” to “oh!”

Grownups aren’t much different when we’re tired and burned out. Make sure the cookies you choose are genuinely pleasurable to you.

Keep a Variety on Hand

Cookies! Photo from Pixabay on Pexels.com

Our inner toddlers are fickle beasts. What sounds fun and shiny one day may not be so exciting the next. Different situations also deplete us in different ways. If you’ve been stuck at your desk all day, you might need a cookie that gets you moving. If you’ve been out all day in the sun, it might be time for a reading or watching tv in bed session.

My go-to cookies are knitting and running. Every so often I’ll also lay in bed and read a book. This cookie is extra special, because I don’t often do it. I knit so much because I can do it while my children interrupt me approximately 400 times a minute. I haven’t mastered the art of reading while children are talking. If this isn’t possible please don’t tell me. A woman can dream.

Don’t Lie to Your Inner Toddler

This last point is just as important as choosing good cookies. If you say that you will read a trashy romance novel after you finish the task that’s burning you out, you better do it. If you don’t, the cookies stop working because your inner toddler knows you lie.

For this last bout of burnout, I had to deploy a variety of cookies. On Sunday I slept in, went for a run, knit, and went to see ‘Taming of the Shrew’ at a local theater. I also wrote the first chapter of an urban fantasy/alternative history novel that’s been kicking around in my brain rather obnoxiously asking to get out. None of this solved the crazy business I have to wade through–but it’s recharged my batteries so I can keep going until it’s done.

If you’re currently going through a hard patch–or you see one coming down the road–I hope this gives you some tools to help yourself cope. Just remember that when life feeds you lemons, throw them away and give your inner toddler a cookie.

On the Road Again

On my last flight I started catching up on all the super hero movies leading up to End Game. At this rate I’ll be able to watch End Game by 2053.

I’m flying out early Thursday morning to speak at the University of North Carolina about remote work. The two talks use some material from my book, mixed with my personal experience as a remote manager and employee. I’m honored to speak about how to survive and thrive as a remote manager and employee. I’m also looking forward to networking with colleagues I met during my MBA program. I’ll be jet lagged but it’s going to be totally worth it. Chapel Hill is a lovely place.

Not Everyone Wants to be a Digital Nomad

Even though I can work from anywhere with wifi, I usually work inside my home. I like my home office. As someone said on Twitter the other day, when people say they want to travel and work, they usually mean a few trips a year. I am definitely in that category. The last time I had to travel for work was 2014. Flying out of country twice in the space of two weeks is a refreshing change of pace–but I’m glad it isn’t my lifestyle.

The Kids Don’t Like my Work Trips

My son informed me that I ‘have too many trips,’ and the comment made me feel both guilty and grateful. Guilty because I am really looking forward to mixing and mingling without having to worry about cooking dinner or getting people off to school. Grateful because my son has no idea how much more of me he sees because I work from home. I like that my children can take my presence for granted.

Sometimes I take a break from work so my kids can stage a ‘spy kids’ photo shoot. My son says he looks ‘like that guy from Mission Impossible.’

I also like that while I can work while traveling, I don’t have to. I could complete my analyst duties while waiting in the airport, or late at night after the UNC event, but I won’t. It’s unplug time. In between my talks and the seminars I’ll attend, I plan to catch up on my New York Times subscription, knit, and perhaps write the start of the next book that is churning in my back brain. All these things are possible because I work for a company with a great vacation policy.

Or maybe I won’t do any of that. Maybe I’ll be too busy connecting in person with the people and the place I haven’t seen since 2014. I’m going to keep the next few days wide open for serendipity. I’m sure there will be plenty to tell you when I get back.

New York, in Pictures

It was a whirl wind trip. After spending three days networking with colleagues I took a day and a half to see the sites.

Einstein gets it.
A classic show, revised to even the power dynamic between the main characters.
A glass of Tej, from the Ethiopian restaurant Injera.
New York, as seen through Central Park
This is as close as I like to get to Times Square. Turns out I still hate it.

See you next week!

Spring Break Baller

Life in the (Not So Fast) Lane

Life in the fast lane.
Photo by The Creative Exchange on Unsplash

I’ve been looking forward to this week of vacation since mid-February. It’s the busy season at work, and between that and additional work responsibilities, I’ve spent the last few months rushing from task to task in an effort to keep things from crashing to the ground.

I can go into hyper-drive and get an amazing amount of work done in a short amount of time–I am both a mother and a project manager, which is the same as saying I am magic–but I can only do it for so long before I run out of gas. I passed that point at the end of February. Since then, I’ve used chocolate and caffeine to prop me up until I could take a break.

This week is my break. And yet, even knowing that I need a break, I’ve been tempted to fill the free time with all of the things I’ve neglected while work has been busy. And I don’t mean cleaning. That’s pretty easy to ignore.

It’s the fun stuff that’s calling to me. The kids and I should explore Vancouver! I should go back to learning the ukulele! I should write all the things! I should make time to exercise every day, and maybe cook better, more elaborate meals. I want to film a really fun idea I have for a social media video for my book, and go on a reading binge, and start my kids on 5k run training, and sew a shirt for me and a skirt for my daughter, and…you get the picture.

The kids are cautiously optimistic about their ability to walk a 5k

I am a goal-driven person, and I like getting stuff done, but even I knew that cramming all of this stuff into my week would send me on a one way trip to insanity-land. And my kids (who are on spring break) would be miserable.

Manufacturing misery seemed like a poor way to spend my vacation, so I settled on a loose plan of exercising for 15 minutes in the morning, and writing for 30 minutes or so before my kids got up. I would then take my children to one kid-friendly activity out of the house. The rest of the time would be free for whatever floated our boat.

Cinnamon rolls definitely float our boat.

On Monday we walked on the beach. On Tuesday we played at the pool for hours. On Wednesday we had cinnamon rolls, and found new books to read at the bookstore. Today we’re going to Science World, and Friday we might try our hand at making soap. I’ve knit a lot, read some, and neglected the morning exercise in favor of reading in bed. In short, I’ve spent the better part of my week well rested and unstressed.

It’s glorious. I hope to hang on to this feeling when I go back to work next week. Who knows? Maybe I’ll have enough energy at the end of the work day to pick up the ol’ uke again.

5 Things I would Have to Give Up if I Stopped Working from Home

Remote workers get to take charge of the rhythm of their days. It’s what keeps many of us working in our office of one.


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Recently on Twitter, someone asked what would have to change if remote workers stopped working from home. For some reason the question really caught my attention. Here is my list of things I would have to give up if I went back to a traditional office.

#1: Singing While I Work


Photo by bruce mars on Unsplash

Nothing helps me power through a a tedious job quite like belting out some of my favorite tunes. I’m sure I had a different coping mechanism when I worked in cubical land, but I can’t remember what it was so (probably) it was less awesome. Sadly, it wouldn’t matter how much I enjoy Lady Marmalade. No one wants to hear that in an open office.

I’ve heard of offices where you can’t listen to music at all. A friend of mine works at an office where you aren’t even allowed to wear headphones. I wouldn’t last long in a place that uses that level of micro control over its employees.

#2: The Continuous (Audible) Commentary


Photo by Jordan Whitfield on Unsplash

I would either have to learn to be less judgmental or go back to filtering what I say. It isn’t that I talk to myself per se–I’m more like that person who watches a movie and says stuff like ‘Watch out!’ to the characters on the screen. Only, my commentary is more along the lines of ‘oh no you didn’t just try that,’ as I’m reading my email.

#3: Wearing What I Want

Sometimes, you need a top hat. Photo by the author.

The dress code at Douglas HQ is whatever I say it is. I am not one of those folks who wears pajamas all day. I usually rock a button down top and jeans, paired with fabulous hand-knitted socks. There is the occasional ‘top hat Friday.’ The added fabulousness makes up for the workout clothes I wear while I cool down from my run.

I enjoy getting dressed for work. My clothes are as comfortable as they are appropriate for my role. I can take a surprise video call at any hour of my workday without feeling like 10 pounds crammed into a five pound sack.

#4: My Office, My Rules


Photo by James Pond on Unsplash

I have a large medal and racing bib holder on the wall behind my office chair. My office is filled with plants, a rowdy Beta fish named Mac, and books on knitwear design, management, and running. I have a funky orange throw on my office chair. My office is full of color, pictures of my kids, and souvenirs from the places and people I have visited over the years.

My office pleases me. And I don’t have to explain to anyone why I have a pair of robots dressed like Wesley and Buttercup from the Princess Bride. I keep them out of camera range. I feel that if you have to ask, then you won’t understand the answer anyway.

#5: Enforceable Focus Time


Photo by Donald Teel on Unsplash

My entire career has been spent in roles where I am the nexus between people and processes. To put it in less lofty terms, I’m a choke point for several different departments. Back in my old office days I would voluntarily get into work at 6am on Fridays just so I could work without getting my elbow jogged every 3 minutes. I would eat lunch out so people wouldn’t drop by my cube to ask work questions while I was eating.

Now, when I want focus time, I turn off all of my notifications. If I work while eating my lunch, it’s because I chose to go running on my lunch break. My time isn’t always my own, but generally I am the boss of the rhythm of my day. All jokes about singing and top hats aside (though that stuff is totally true) THIS is why I love my remote office.

At the end of the day, working remotely allows me to be myself at work. I can indulge in my love of wacky office decorations and pop music knowing that my choices don’t impinge on anyone else’s concentration. I love the freedom to concentrate or connect with others on my own terms. It’s a lifestyle I wouldn’t willingly give up.

Not All Remote Employees Have Trouble With Work/Life Balance

Remote employees are more successful balancing work and life if their managers do the same.

Sometimes the Company is the Problem


Photo by Jefferson Santos on Unsplash

Before my husband started working at his present place of employment, the interviewer highlighted the firm’s pro work/life balance stance. Unlike the majority of architecture firms, this one did not require long hours at the office. This sounded good, but we took it with a grain of salt.

Wanting to appear keen, my husband showed up early on his first day of work. Hardly anyone was there. Still wanting to appear keen, he attempted to stay late to work on his first project. The work day ends at 5:30, and at 5:45 someone came around to tell him that he might want to wrap it up because all of the lights in the building turn off at 6pm.

Everyone in that office knows how to operate a light switch. In theory, then, an employee could turn the lights back on and keep working. However, the senior partners were sending a clear message. You don’t have to go home, but we don’t want you to stay here. And people don’t.

When Is It Safe to Log Off for the Day?

I’ve worked remotely for eight years, and I’ll admit that I fight a tendency to work long hours. There have been some years when I’ve consistently worked past the time when I should have logged off for the day. Generally, this isn’t because I lacked the discipline to overcome this tendency. I also fight the tendency to buy too much yarn or eat cupcakes for dinner. I have plenty of experience overcoming these urges. Just as I can skip the cupcakes in favor of a vegetable curry, I have the ability to log off from my remote job and spend time with my family. The question that any worker–remote or not–has to answer is, when does it feel safe to log off of work?

For employees, work is a power arrangement. Our ability to pay rent, feed our kids, and buy necessities depends on a regular paycheck. Most of us are exquisitely sensitive to whether we are working “enough” to keep our jobs.

My husband’s company has an unambiguous way to demonstrate when its employees cross the ‘you’ve worked enough’ threshold. Managers in distributed teams have to find other ways to demonstrate when it’s safe to log off. Let’s consider a few possibilities.

How Leadership Can Communicate When It’s Safe to Log Off


Photo by Tyler Nix on Unsplash

Celebrate different schedules. One of the joys of a remote office is its flexibility. Alternative schedules shouldn’t be reserved solely for working mothers or part-time caregivers. Senior leaders could make a point of working an alternate schedule a few times a month, and share what they do during their flex time. Something as simple as sharing pictures from your walk on the company Slack channel demonstrates that employees can use flex time to enjoy life.

Turn the metaphorical lights off. In the remote workforce, no one can see you leave. If you are a people manager, consider making it a practice to tell your team when you leave for the day. Something as simple as ‘I’ve put in my eight hours, I’ll see you all tomorrow,’ communicates your definition of a work day.

Use your vacation days. Nothing says ‘it’s okay to stop working’ quite like demonstrating that you expect people to use–really use–their vacation days. How do you demonstrate this? My director makes a point of taking occasional half days, in addition to full weeks of vacation. He tells his team that we can call him on his personal cell if there’s an emergency, but otherwise he will be away from his computer. How often do you unplug from your job? Your team knows the answer to this question.

Craft a coverage plan for your team. My boss reminds us when we’re getting close to major holidays or the summer months, and asks us to get our vacation requests in so he can coordinate coverage. Our team coverage plans assume that we won’t contact the person on vacation. Consider how you can do the same on your team. If a member of your team were suddenly hospitalized, you would find a way to cover for him or her. Do the same for someone on vacation.

No company can solve all of its employees’ work/life balance problems. However, leadership CAN model a healthy flexibility, and clearly demonstrate that it’s safe to log off for the day. That way, employees can focus on building the cues they need to end work on time without worrying that doing so will jeopardize their jobs. This leads to better outcomes for both the company and the employee.

Can you think of other ways distributed companies can demonstrate livable hours? I would love to hear about it in the comments.

Remote Work Traffic Jam

Alexander Popov via Unsplash

This has been one of those days where I’ve spent all day frantically not getting quite enough done. As I write this, it’s Wednesday evening, and I am studiously ignoring the lack of a dinner plan in favor of writing a blog post before I have to drive my kid to dance class.

Remote work usually gives me more time to enjoy my life. Ditching the commute lets me cuddle my kids, knit most evenings, and run in the middle of the day. But there are some days–some weeks if we think about summer–when working from home means I’m constantly fighting interruptions.

I’m not talking about family interruptions though I have my share of those. When you work in a traditional office, people can usually look up and see that you’re busy. Either you’re frantically typing away at email, answering the phone, or speaking to someone standing at your desk–or attempting to do all three.

In the remote office no one can see that your instant messenger is pinging with three different conversations and that your email is blowing up. No one else in your office of one can tell those folks that you are on another line and can’t answer right now. There’s just you.

Wouldn’t it be great if our email and instant messaging apps had a way of telling people that you are currently busy, and added an expected wait time for a response? Something along the lines of ‘I’m sorry, but Teresa is responding to 2 different gChats and a Slack channel right now, and is unavailable. If this is an urgent matter, please resend your message via email, with the word URGENT in the title,’ would be genius.

The key here is that it needs to happen automatically. I can (and do) tell people that they are my fourth instant message ping and I need to get back to them, but typing that out takes time and focus away from the other three conversations I’m having. There is only so much juggling I can do before I start sounding like an idiot. Or feeling like the little old lady who lived in a shoe, who had so many chats going she didn’t know what to do. That’s how that goes, right?

Of course, this functionality might already be out there. If you’ve heard of it, let me know because I would love to use it.

When You Have to Call Tech Support

Down the Rabbit Hole


Photo by rawpixel on Unsplash

I spent the better part of two days not getting access to a work system. Of all the things I didn’t think of when I went remote, tech issues are probably in the top ten. When your computer crashes at a typical office, you can move to a different computer. If the internet drops or the power fails, everyone is at least in the same boat.

The closest thing remote workers have to a company-wide power outage is if a shared system stops working. Otherwise, tech issues are localized. This means that a company can continue operations even during a natural disaster–employees in unaffected parts of the world can take over for those that may need to evacuate.

The down side is that when you have a tech issue, you are more or less on your own. I can’t take my computer to the tech team and stand there until they fix it. It’s a lot easier to put off my particular issue, or ignore me to answer a phone call. Or, as happened at the end of my workday, stop texting with me when my problem isn’t easy to solve. Side note: Ghosting in the middle of a work conversation is still rude even if the conversation is in instant messenger.

To be successful in this environment, you need to become your own tech support. Or at least become tech support adjacent. Some companies (like mine) will lock you out of certain computer functions in the name of security. If this is your situation, there are still things you can do to help the tech team find what’s broken.

Try to figure out what the problem is NOT. Restart your computer. Restart your modem. Consider resetting your password. The faster you can move away from tech asking you ‘did you turn it on?’ the faster you will arrive at a solution.

Some apps have code embedded in their error reports. I found out last year that sometimes, this code is invisible unless you select everything on your screen. Copying the error code(s) and including that in the email or support ticket can save time.

Document EXACTLY where things went pear shaped. I save myself a lot of aggravation if I write down my problem in a separate doc so that I can cut and paste it when I’m asked repeatedly to describe my problem.

Tech issues seem to drag out longer than when you can’t visit tech support in person. Don’t make the mistake of suffering in silence. Your colleague may know how to fix your problem, or have a work around. If nothing else she may have a moment to let you vent. This may not resolve the issue, but the shared experience may lead to a work friendship. And that’s something.