Let’s focus on closing the year on a positive (and realistic) note.
If you believe the memes on social media, this is the time of year when we’re supposed to: 1) take control of our finances, 2) get rid of the negative people in our lives, and 3) let go of the excuses for why we haven’t done 1 or 2. Last call for completing those 2018 resolutions!
People of the internets, we have 25 days left in December. Even if you’re a remote worker with lots of flexibility, you can’t fix a year’s worth of problems in 25 days. Happily, there is a sane way to tie up the old year even if you’re broke or short on time.
What Went Right?
Most of us have a mental mix tape of all the things that went wrong in 2018. Take a moment to write down the things that went right. You can do this all in one session or during small gaps in your day. Some of those positives might be big-a new job, a new relationship—but don’t overlook the small stuff. Did you start a hobby? Try a sport? You may need to focus on very small things, at first, before you can remember some of the medium-sized positives.
There are good reasons why you need this list. Many people go through an existential crisis at this time of year. They think of all of the things they didn’t do. They think of all the things that went wrong. Don’t let the negative mix tape erase the positives. If you want to make changes to your life in 2019, you need a balanced assessment of where you are. You may not have lost 40 pounds this year, but maybe you kept a roof over your kid’s head. Go you!
Once you know where you are, you can start thinking of where you want to be. Putting your list together in December lets you test drive a few new habits before the resolutions craze in January. This knowledge will keep you from getting sucked into activities that don’t mean much to you. Even more importantly, this is a crazy time of year. If you can size your goal so that it fits into your routine now, then it will probably fit into your life when things calm down next month. Plus, you’ll have a jump on the new year. It’s a win-win.
If you work from home, do your kids register you as a working parent? And other concerns.
How do I model my professional status when I work from a home office?
Sometimes I wonder what my kids think of their remote-working mother. They must know I work—I feel like I spend 90% of their summer vacation ordering them out of my home office—and yet they will bypass their dad to interrupt me because he’s “busy.” Is this because of deep-seated gendered biases that they have absorbed from our culture? Is it because they think I’m a softer mark? It’s hard to tell.
Remote work has given me more freedom to choose the type of mother I want to be. Before my daughter was born I decided I would be the mother who cooks. I am also the mother who works full time, but that was a given. I prefer to keep my family in rent and groceries. Ergo, I work full time. Cooking from scratch is my choice. I grew up in a family that showed love through good food. As an adult I equate simple ingredients with health. And so I make time before work, on my lunch breaks, and after work, to do things like make bread or simmer chili. Instead of commuting to work I make waffles.
I love that I can be the mother I want to be. I also worry that my kids think I’m doing it all. Or that they discount the outside work I do because I perform it inside the home. My daughter in particular is trying to show maturity by taking on the domestic tasks that I normally perform. She spent this weekend making salsa and baking bread. She also tries to soothe her little brother when he gets hurt and help him with his homework. I am both flattered that she wants to emulate me and worried that she assumes this is what women do.
I want both of my children to learn to cook good food. I consider it a life skill. But I also want them to know that they can choose what they’re known for. Cooking does not define me, but it is part of the complicated definition of me. I cook because I want to, because I enjoy it, and because I think it’s important, not because it’s expected of me. And so I talk about why I cook, and I also talk about the things I do for work.
I think some of the meta message must be getting through. Grandma recently sent both kids a sum of money. My daughter approached me this weekend with a plan to use that money to start a baking business. Did she approach me because I’m the softer mark? Or did she correctly identify the parent with the business background? It’s hard to tell. All I know is that it’s her choice, and I’ll be supporting her startup any way I can.
Trying to juggle unexpected childcare can be stressful. Here are some tips to ease the stress.
What to Do When Your Childcare Falls Through
The holidays are nearly upon us, and all across the land, children will soon begin winter break. This presents particular problems for remote working parents whose home office is suddenly overrun by small people.
In our book ‘Secrets of the Remote Workforce,’ my coauthors and I discuss ways to minimize child intrusions and manage work expectations. That discussion assumes you have some form of childcare. But what do you do if your childcare falls through during the holidays? Here are some tips for when you can’t just take a vacation day.
Have a preemptive conversation with your boss. It’s easier to get the flexibility you need if you’ve prepared your manager for the possibility. I usually say something like ‘As a reminder, my children will be home during the day for winter break. I have childcare, but if those plans fall through I’ll need to talk to you about my backup plan to get my work done on time.’
Bank time. Unlike sickness, you know when winter break starts and stops. If you can, preemptively work a little later the week before so you can have an hour or so available to focus on the children.
Work early or late.Or both. Most remote jobs have some flexibility build in to them. Some work tasks can be done at any time of the day or night, while others can be done during someone else’s time zone. Most of my coworkers are on East Coast Time, so I’ll drag my myself out of bed early and work for a few hours before my children wake up. This gives me some flex time during the day when I may need it. And if I don’t need it, I now have an excuse for a long lunchtime run. Woo hoo!
Invite more children over. This may seem counter intuitive, but inviting your child’s friend over for a visit can keep both children occupied and out of your hair. Your house may be trashed afterwards but at least you can work in (relative) peace. Obviously this only works if the children are old enough not to put weird things in their mouth.
Trying to juggle unexpected childcare can be both tricky and stressful. This is doubly true during the holidays, when backup childcare options are limited. Building in flex hours ahead of time is one way to get ahead of the stress. Do you have other tips that work for you? Let me know in the comments.
Working from home doesn’t have to mean partying alone. With a few tips you can party like it’s 1999.
Working from home doesn’t have to mean partying alone. Thanks to video conferencing magic, you can host a great virtual party from the comfort of your laptop. My colleagues and I have been holding virtual parties since 2010. If you keep these tips in mind, you too can celebrate with your coworkers like it’s 1999.
Get the facts. Running a virtual gift exchange is as easy as pairing people up and sending shipping information. Make sure that people are comfortable giving out this information. If not, consider a gift card only gift exchange. Pro Tip: You will score major points if you buy those gift cards from a country specific chain. While your Canadian colleague will use a Starbucks card, sending her a gift card to David’s Tea or Tim Horton’s says ‘I cared enough to do a little research.’
Build in shipping time. This is particularly important if some colleagues live across country lines. You may also want to do an internet search for ‘postal strike’ before deciding how to ship to a colleague in a different country.
Buy (country) local. Did you know Amazon has 12 country-specific online stores? If you buy a gift for your Indian colleague in the Amazon India store, you will save time and money.
Respect the time zone. London is five hours ahead of New York. Hawaii is three hours behind California. Your colleague in India may really like you, but he’s probably going to skip a 6am beer fest. Consider holding more than one party if time zones are too far apart. Your colleagues in other time zones will notice and appreciate your effort include them in the festivities.
Signal if alcohol is okay. This is especially true if you are the highest ranking person at the party. This can be as simple as saying ‘Bring your beverage of choice. I’ll be sipping my favourite chocolate porter.’
Bring talking points. Video happy hours can be fun, but you can’t have several conversations going on at the same time. You’ll overwhelm the audio. This can lead to awkward stretches of silence if you aren’t careful. Reach out ahead of time and ask one or two colleagues to help you keep the conversational ball rolling. You can also play ice breaker games if your team thinks that’s fun.
Working from Home Doesn’t Have to Mean Working Alone
Don’t let your status as a remote worker stop you from celebrating with your colleagues. Virtual parties can be a chance to network, an opportunity to build friendships, and a pleasant way to break up the work day. Do you have a great tip for hosting a fun virtual work party? Let me know in the comments.
If you can’t focus, it isn’t because you’re weak. You need a new habit.
Before you started your remote job, home was a place of rest. Coming home signalled the end of the work day and the start of down time. This presents problems when your place of rest becomes your workplace, too. Are you having trouble focusing now that you work from home? You aren’t alone. Before we talk about what to do to fix the situation let’s clear up one thing.
You Aren’t Distracted Because You’re Weak
Your lack of focus stems, at bottom, from the associations you have about home time. Your brain knows that home is where you relax. If you live with family or roommates, they are used to talking to you whenever. Trying to work in these conditions can seem like an uphill battle. Fortunately there is a powerful technique that will help you focus more easily.
Build New Habits—Visual Cues
The best way to fight the ‘home is where I chill’ association is to build a new ‘I’m at work’ habit. This looks different for different people. Think of the routine you had when you worked out of an office. Did your commute involve a run to Starbucks? Did you have a set of work clothes? Harness some of those cues.
The second time I went remote, I lived in an apartment in Los Angeles with a husband, a toddler, two cats, and a second child on the way. Getting dressed in my suit jacket and slacks put me in work mode. As I became accustomed to working from home I was soon able to ditch the full suit. Now I work in jeans and a button down shirt.
Build New Habits—Spatial Cues
Try working in the same part of your home every day. I enjoy working from Starbucks, but that gets expensive pretty quickly, so I mostly work at my desk. The ideal desk location will be away from the hustle and bustle in your home, and have some way to lock out family. You may need to get creative.
My desk is in a small alcove in my bedroom, and my bedroom door doesn’t have a lock. Instead I wedge a crutch underneath the doorknob. It’s both funny and infuriating when one of my kids tries to get in by body-slamming the door. Usually they are saying something like “Mom? Mom are you there? I can’t get in.” That is, of course, the point.
If You Build Habits, The Focus Will Come
Above all, don’t give up. Just because it’s hard to focus now doesn’t mean you aren’t cut out for remote work. Try a few things, and give your habits time to develop. Soon you will be focusing on your work like the ninja you are.
Do you have a go to work routine that works for you? Share it in the comments.
Your first remote job is an adventure—complete with the need to gather the right supplies if you don’t want to crash and burn. Admittedly, this is a balancing act. On the one hand you don’t want to over invest until you know that the remote work style works for you. On the other, there are a few key things you absolutely can’t live without. The list is smaller than you think.
Invest in a Great Internet Connection
Wired internet is the gold standard. Many apps take a lot of bandwidth, and you will save yourself some stress if you can plug into a router. That said, if you can’t get a wired connection, get the strongest wifi you can afford. Understand that you may need to find work arounds. Check out the rates for coworking spaces in your area. Some libraries also have wired internet, and private spaces you can reserve.
Buy a Comfortable Chair
This is the one tangible item you should buy as soon as possible. The first time I went remote I worked from my kitchen table. I was a freelance writer in New York City and I was determined to set up my office with money I earned freelancing. I was a hard nosed business woman and that was my hard nosed plan.
Unfortunately my kitchen chair was also hard. A month into my new career I needed a chiropractor. Fixing my bout of sciatica took many chiropractor visits and several hundred dollars, and then I had to invest in a nice chair anyway. My attempt to work on the cheap ended up costing far more than making a simple investment up front.
Clear a Wall
There will be video calls you have to attend. Make sure one wall in your home is work appropriate. A blank wall is perfectly acceptable. You can always add more personality once you understand the work vibe.
And that’s it. There are other things you will add to your remote office eventually, but let yourself settle in first. Some people don’t like working from a desk. Others need their things in a dedicated space. You may not know which category you fit into until you develop your new routine. Give yourself time to figure out what works for you, and you’ll be cruising along on the remote highway in no time.
For those of you who have been working remotely for a while, what things do you absolutely need to be happy and productive? Let me know in the comments.
Remote employees have a real job with a real paycheck. Here are three assumptions you need to check at the door.
You are Unemployed
Okay. We get it. People who get laid off or fired usually have the smarts to grab a few gigs as they look for their next stable job. In these cases, remote work is something to do for now. However, according to GlobalWorkspaceAnalytics.com in this study, the remote working population has grown by 140% since 2005. This number specifically excludes the self-employed. At least 4.3 million US employees work from home at least half the time. Translation: your friend who works from home is part of an army of unseen employees doing real work for a real paycheck.
You are “Working”
The reasoning goes something like this: your boss can’t look over your shoulder and make sure you’re working, therefore, you are binge watching Netflix. Let’s break this one down a bit. How many employers do you know that will give someone money for nothing? We’ve all seen that guy at the office who surfs his social media all day long, leeches off of other people’s projects, and sucks up to the boss so he can keep him job. This is harder to do remotely. In the online environment, you are the sum of your online actions. People who don’t respond to instant messages or hit their deadlines very quickly become ghosts. No amount of sitting in your chair and “looking” busy will save you.
Remote employees work more. With fewer in-person distractions, it is very easy to get into the zone and work until the wee hours of the evening. Most remote workers have to put processes in place to force them to stop working.
You are the Master of Your Own Time
Remote employees are not self employed. Our bosses schedule meetings we must attend. Deadlines get moved up. Projects change and we need to throw our schedule out the window and start over from scratch.
We don’t have time to take you to the airport, or pick up your laundry, or host a three hour lunch at the last minute. We could do these things. One of the joys of remote work is having the ability to go on a child’s field trip, or get a haircut in the middle of the day. This flexibility isn’t free. We start work at 5am, or log back into work at 9pm after the kids go to bed to make up the time. Sometimes we do both. If you want a remote worker to do something with your or for you during business hours, it has to be worth the sacrifice. And give us some notice.
Help Us Help You
Global Workplace Analytics estimates that 20–25% of the US workforce works from home with some degree of frequency. If you keep in mind what your friend really means when she says ‘I work from home,’ you will refrain from annoying her, and raise your chances of getting that free ride to the airport.
How do you work when your internet goes down? Planning, that’s how.
I read in bed for 30 minutes every morning before I get up. I didn’t notice the problem at first because my phone had cached my usual websites a few minutes before I started reading. I’m not sure if this was coincidence or not. Should I be creeped out? Hmm.
In any event, by the time I rolled* into work at 8am I knew my internet was down. No internet = no work. Fortunately I have a plan for this. I sent a text to my boss and packed my mobile office**. There is a coffee shop a mile and a half from where I live that isn’t on the same grid as my house. Packing to leave only takes a few minutes, and I finished just as the internet came back online.
I didn’t end up using my Plan B this morning, but having one saves me time. I know which coffee shop(s) have reliable wifi, and when they will have a place for me to sit, because I scouted them out ahead of time.
Developing your own fallback plan is as easy as googling coffee shops and taking the weekend to make a few visits. Research may require you to sample the coffee or baked goods but I know you’re up to the challenge. Do it for science.
Do you have a favourite coffee shop to work in? Why do you like it?
*If by ‘rolled’ you know I mean ‘walked a few feet.’ Rolled makes me feel like I’m James Bond coming at you in a tux and expensive sports car. Possibly I should get out more.
**It’s a small black backpack with a spare set of cheap headphones, pens and post-it notes.
I run to burn the crazy. I run to quiet my spinning brain so I can recharge in the silence. Running helps me beat the seasonal sads. Somehow, running in the forest in the pouring rain makes the rain less depressing. I have no idea why this is, but it works for me. If I didn’t work remotely, I would never have figured this out.
I run during my lunch break. I hear about people who can exercise at lunch and then jump back into their cubicle. How does that work in real life? I sweat like a crazy person when I’m working out. I sweat so hard that salt crystallizes on my face and I have to be careful about how energetically I wipe the sweat off my brow for fear of scratching myself. And let’s not even talk about the smell. I don’t understand how you can exercise, shower, and get back into your work clothes all in the space of 30-60 minutes. Either these folks don’t sweat, don’t work out very hard, don’t work out very long, or they are magic. If any of you are magic, please tell me how to gain this superpower.
I used to be an indoor exerciser. I was that high school kid who woke up at 5am to workout before school, and that morphed into a gym habit in my 20’s. The gym stopped working for me when I went remote. If I’m not careful, I can spend all day indoors and then I feel trapped. And let’s not mention the existential angst of running on a treadmill and not getting anywhere.
That trapped feeling first drove me to biking outdoors. Biking is fun but ultimately limiting when you don’t like riding a bike in the street. Running though…I wanted to at least have the ability to run. When I first started a couch to 5k plan I told myself that I only had to do it for a week. If I still hated it at the end of the week, I could stop.
Running outside was intimidating for reasons I can’t articulate even now. But running inside wasn’t an option because I needed to be outside for my mental health. And it turns out that when the scenery changes, I love running. It’s hard in all of the best ways. I’ve logged anger miles, sorrowful miles, and miles filled with gratitude. At the end of all of them I feel like my insides have been washed clean. I’m ready to handle whatever comes next.
It makes me wonder what remote work will give me next. Do you work remotely? What does it give you?
If you read the comments section on articles about working remotely, someone inevitably asks ‘how do I know if my remote employees are working?’ The concern is that employees will loaf without a manager to watch them. I’ve managed remote teams as small as twenty and as large as 100, spread across California. Most of my people did their jobs and did them well. Identifying the shirkers didn’t require fancy monitoring systems. You don’t need them, either. There are cheaper, more effective ways to prove that your remote people are working. This article will discuss a few.
Hire the Right People
Screen out the loafers. There are people who want to do a good job and fulfill their commitments. But be warned, you will not find these people if you assume everyone is a money-motivated shirker. Check for evidence that your interviewee has completed tasks even if that meant doing things outside her job description. Ask about projects that have gone wrong or changed in scope. How did the person handle the situation? Can she accept fault? Look for people who do good work despite challenges. Look for people you can trust.
A lack of trust can damage any office, but it is particularly poisonous to the remote workforce. I once had a boss we’ll call “Stan”. Stan lived in perpetual fear that his team was loafing instead of working. In order to “prove” that I was working, I had to answer all of his emails within minutes of receipt or Stan would call me to find out what I was doing. It made me miserable. Worse, it made me inefficient at the job I loved. I explained the effect Stan was having on my ability to do my work, and his answer was to send me a $10 gift card to a local coffee shop. Otherwise his behavior remained unchanged. So then I was miserable AND offended that he thought he could buy me so cheaply. Stan didn’t understand what motivated his team. Stan didn’t last long.
You may think you don’t have time to figure out someone’s motivation. In reality, the time you spend on this task up front will save you from performance problems in the future. Remote employees have a degree of autonomy that in-office employees do not share. Any of them could shirk. Hire people who don’t want to. No amount of surveillance can take the place of hiring trustworthy people.
Hiring the right remote workers is a necessary first step if you want people who work, but it isn’t the only one.
Weed Out the Wrong Ones
Not everyone thrives in the remote workforce. When Kaplan Test Prep transitioned from a brick and mortar business to one where 90% of full-time employees worked remotely, some employees left. For some, home held too many distractions. Others couldn’t turn the work off, and they burned out. Whether you are hiring someone new or assessing members of an existing team, weed out those who can’t succeed in the remote environment.
The employees that thrive have some commonalities. Consider three:
They self-structure. These are the college students who set up a study plan and used it. These are the athletes that found a training plan and followed it. Look for evidence of consistency and self discipline. These folks will work on their projects, even when you are too busy to check on them.
They communicate proactively. Remote employees need to be better communicators than their colleagues in the office. When an in-office employee encounters a problem, other coworkers may see or hear it unfold. The same isn’t true for remote employees. Hire people who will reach out and tell you what you need to know so you can do something about it.
They show initiative. Hiring remote workers means you get to hire the best people for the job, no matter where they live. On the flip side, you won’t always be available to answer your worker’s email if your team works in different time zones. You can’t operate effectively with direct reports who must always be told what to do. Hire people who will try to solve problems.
This isn’t an exhaustive list of qualities that make a great remote worker. However, you will be hard pressed to find a successful candidate who lacks any of them. In a perfect world, managers would weed out unsuccessful candidates before they get hired. In reality, this doesn’t always happen. If your direct report truly lacks the discipline, communication skills, or initiative to work in this way, then it is better to identify that as early as possible. Use the time you would have spent cleaning up performance problems to help your employee find a different role.
Hiring the right people and weeding out the wrong ones will go a long way toward ensuring your people work when you don’t watch them. The rest of the solution comes from you. Set up systems to monitor your people the right way.
Set Up Smart Checkpoints
While micromanaging can smother a direct report, a completely hands off approach can also damage efficiency. Some solutions require more authority than others. Depending on the company, decisions to spend money, to change a deadline, or to redirect the course of a project fall to you. A standing meeting is an efficient way to plow through these items. Experiment with meeting cadence to find what works best. I’ve found that monthly meetings worked well for my part-time staff. All other business happened through email and one-off calls. My director and I meet once a week for 15–30 minutes, and the entire team meets for an hour every other week. These meetings keep everyone on track. They are also great opportunities to update everyone on wider company news.
It’s important to note the difference between regular check-in meetings, and the check-ins that Stan the micromanager arranged. Stan did the remote equivalent of jumping out of the bushes and yelling ‘Gotcha!’ In contrast, holding a regular, scheduled check-in to clear away obstacles helps your report do her best work. Your employees will notice the difference.
Focus on Outcomes
Once you’ve scheduled regular check-ins, focus on outcomes. This is what you are measured against anyway — the volume and quality of work your people produce. It doesn’t matter if your remote employee answers all of your text messages within five minutes. He could do so from a bar. Or, from the beach. There is nothing wrong with working from a bar or the beach (or a bar on the beach), if the employee is actually working (and not intoxicated). Does the employee meet his deadlines? Is he delivering quality work? Is he on time to scheduled meetings? If colleagues and clients know when and how to reach him, then it shouldn’t matter if he works from 8pm-10pm on Monday so he can take 2 hours on Tuesday to go to a doctor’s appointment. Employees work harder when they have flexibility. It’s a perk they wish to keep.
Managing remote employees can throw even the best in-person manager off balance. Techniques you may use to monitor and support your people in a traditional office don’t always transition well into the remote workforce. Hire people you can trust. Set up smart systems to help them do their work, and focus on outcomes. If you do so, you won’t wonder if your employees are working. You will know they are.