Yes you need the right tools, but this is still a people issue.
On Wednesday, my eldest child came stomping into the living room to declare that her brother farted on her book, and she was forced to wash it because it “Stunk SO bad!” I double checked that no books were harmed in the cleaning process, and thought ‘I really hope we aren’t cooped up in the house because of COVID.’ Half of my parenting strategy involves yelling “Go play outside!” when they get too fidgety indoors. I’ll have to be a better parent if we must quarantine inside. Or we’ll need to re-institute the indoor laps the kids used to run when they were toddlers.
I’m luckier than many. My job is already fully remote, my husband and I know how to work while both of us are home, and none of us have any underlying health conditions. We bought our (small) box of non perishable foods and extra toilet paper to augment the emergency supplies we already had in storage. And most importantly, I have a lifetime supply of yarn, books, and other craft supplies at the ready. As far as I’m concerned this makes me a hard-core survivalist.
In the Right Place at the Right Time
Still, it’s been a wild week. On Friday my publicist said that a reporter from CNN wanted to talk to me. On Monday morning she interviewed me about staying productive if you have to work from home due to CoronaVirus. Later that evening I spoke to someone from the New York Post about remote work. (That story isn’t live yet at the time of this writing). Monday was also the day that my article on how to rock your first month at your new remote job went live at Training Magazine, so it was a big news day for me personally. This is all heady stuff for this poor kid from San Jose.
Both reporters focused on the concrete things employees can do now to prepare for remote work. What we didn’t talk about were the emotions. And folks, we need to talk about the emotions.
How to Mess Up Remote Work
There are two main ways to fail at remote. You can 1) fail to provide the right tools, and 2) fail to provide the right employee support. It’s a lot easier to fix the former because your employees will tell you if they don’t have the right software at home. They are far less likely to tell you that your management style leaves them feeling like you don’t trust them to do their work.
This is true under normal circumstances. But we aren’t dealing with normal circumstances. They folks who go remote due to COVID will be under additional pressure.
Remote, Without a Support Structure
There will likely be a lot of people who feel well enough to work, who must stay home. Perhaps they’ve been exposed to the virus, or have to care for a sick relative. Perhaps their child’s school has closed.
Regardless of the circumstances, most companies will have people who are trying to work with family or housemates in the background. The single biggest service a manager can do for her team is to acknowledge that these are extraordinary circumstances. No one will be at their best, but together, you will do your best. Someone’s kid is going to scream the second they come off of mute. Someone’s internet isn’t going to be as good as advertised. Provide some forgiveness up front, and your team will forgive you when you inevitably hit a snag.
None of us asked for this. But if you play your cards right, your team will come out the other end stronger, and united.