In this quarterly column, we take a look at resources to help you survive and thrive as a remote worker. I am not paid to recommend any tools or resources, and the opinions below are strictly my own.
In today’s post we’re going to take a deeper dive into ‘Thinking Remote: Inspiration for Leaders of Distributed Teams’ by Pilar Orti and Maya Middlemiss.
At thirteen chapters and 100ish pages, you could conceivably finish this book in a couple of hours. I wouldn’t recommend doing so–if read right, this book works almost as a personal coach. To get the most out of Orti and Middlemass’ expertise, you’ll want to sit with the questions posed in each chapter.
Chapter 4 is a case in point. The title is ‘Now that I’m remote, how can people see how a hard I’m working?’ This should be required reading for all managers with remote direct reports.
The chapter discusses how to discourage ‘presenteeism.’ Dictionary.com defines presenteeism as ‘working long hours at a job with no real need to do so.’ This is a learned behaviour that one usually practices as a way to demonstrate loyalty and value. The authors get right to the point by addressing mindset first of all: “It is important to be sure that accountability concerns aren’t simply a projection of your own insecurities…”
From there, the authors discuss how to spot presenteeism in your remote direct reports and the systems you set up to keep track of the work. The chapter finishes up with questions that help you reflect on the current state of presenteeism in your team, and how you might “reorient” things.
All in all, the authors tackle a tricky subject with empathy and a general assumption of goodwill.
Several chapters discuss the importance of psychological safety in different contexts. Chapter 5 is entitled ‘Psychological Safety in Online Meetings,’ and gives tips on how the meeting organizer can encourage meaningful contributions from all participants. It also discusses possible reasons why someone may not talk in a meeting, and how to handle less than articulate contributions in an empathetic way.
Chapter 8 discusses how to make people feel safe enough to share their successes within the team. We all want to be noticed for our successes, but also want to avoid looking arrogant.
Chapter 10, ‘Creating a Culture of Feedback,’ ends with several specific suggestions on how to create a culture that embraces feedback, and a simple way to signal to others when you really can’t handle hearing it.
In a collocated office, you can see when your colleague is having a bad day. In the remote office, we need cues. The suggestions in the chapter are better than the ‘not now, I can’t even’ that I am sometimes tempted to use as my Slack status.
Defining the Digital Space
Perhaps the most innovative chapter in ‘Thinking Remote’ is the first one. Entitled ‘Designing the Digital Workspace: What We Can Learn from the Physical Space,’ it asks managers to think about designing the digital workspace in a way that aligns with a team’s values.
I have never heard someone ask for the digital equivalent of putting all of the toilets on the same floor to force people to interact with colleagues in the hall. I still don’t know what the answer to this one is for my work. I can say that this chapter has made me look at my digital tools in a whole new way.
‘Thinking Remote’ is a thoughtful, thought provoking work that belongs on the shelves of any leader who manages office optional workers.